Customer
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Ease to
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Credibility
Customer
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Customer support2.8 / 5.0
Ease to use1.9 / 5.0
Credibility 1.9 / 5.0
Customer reviews3.6 / 5.0
2.5 out of 5
Poland Poland
Established: 2012
Employees: -
Average time to compensation: 12-16 weeks
Supporting languages: pl
Customer support
Ease to use
Credibility
Customer reviews

Get up to €600 in compensation. Once you have submitted the claim, the company will contact you within 2 business hours.

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Zwrotzalot.pl Review & Rating


A missed or delayed flight can ruin a traveller’s schedule. Zwrotzalot.pl understands the effect it can have on passengers’ lives. To make filing a claim against an airline faster and easier, this company offers a simple claim form that only takes a minute to fill out. This company was founded in 2012 and is one of the most popular flight claims management companies in Poland and elsewhere. They have helped over 200,000 passengers get the compensation they were entitled to, which makes this company one of the largest flight claims management companies in Poland. According to this company, they win most of the cases because they send requests to compensate their clients to airlines directly — not the airports where the disruptions happened. The advantage of getting responses from airlines quickly allows Zwrotzalot.pl to get clients their compensation rather fast when compared to their competitors.  Zwrotzalot.pl is a legitimate company that operates within the legal framework of Regulation (EC) No 261/2004. Please continue reading the review to find out more about it.

Customer support

It must be noted that Zwrotzalot.pl is in Polish only, thus eliminating a sizeable group of potential clients. Once a passenger, that had a disrupted flight, files a claim for compensation with Zwrotzalot.pl, they reply within 24 hours, which is what people tend to expect. Their FAQ page is a good place to find answers to common questions that don’t require an in-depth analysis of a case. They offer email and phone support so clients can reach out to them whenever they need to. However, they don’t offer live chat support on their website or even a Facebook chat option, which is a bit of a drawback, but they make up for it by quickly responding via the aforementioned communication channels.

Ease to use

This company wins nearly all court cases against airlines and they don’t charge additional fees if they have to take an airline to court to get their clients their compensation. Submitting a claim for compensation on their website is free and they don’t charge anything if they don’t get their clients their compensation. A legal battle with an airline can be complicated and take a long time, but if an airline refuses to compensate its passengers, Zwrotzalot.pl doesn’t shy away from going to court to get their clients compensation, which they are entitled to. This company is known to work with the best legal experts in the field, which explains why they win nearly all of the cases. On average, they get their clients 397.29 EUR per passenger. What this company lacks in customer support they make up with their responsiveness and determination to get their customers their compensation.

Credibility

Zwrotzalot.pl is known to encrypt their customers’ data to protect their private information. Their website has a secure cookie policy but doesn’t comply with GDPR. While this company is transparent in how they handle clients’ issues, their website doesn’t say how many people work at it. Zwrotzalot.pl has a 4.7/5 rating on TrustPilot, which that their clients are happy with the service they provide. They have an okay rating of 3.8/5 on Facebook but aren’t very active on social media in general.

Customer reviews (18) Rate company

Jake Polczynski
1 year ago

Said received approx 1300 zl return for the flight that company for for me. I was supposed to get a transfer after a couple of days. One month after receiving information, there are still no resources, and the company is no longer responding to my e-mails

Dariusz Ziółkowski
1 year ago

Weak contact. I’m not getting information on the case. We don’t know what’s been going on for almost a year now. I’ll wait two more weeks and I’m done.

Anna Góra
1 year ago

3 CASES WON WITH 4 of in the last 2 years. For flights flights and off flight, we will compensate. I recommend this company, they know things. Refunds Suitable for the additional expenses we have suffered. Thank you for helping zwrotzalot and greetings.

Magdalena Jakubczak
2 years ago

Very interesting page

Henias Albecki
2 years ago

Waiting time was a long time, but for stall, we paid compensation plus high interest. Thank you very much for running my case, and I can give you a clear conscience.

Kacper Burdyński
2 years ago

I do not recommend, the company charged 25 % of the costs +vat only for receiving information from the carrier that another company company was faster in the execution of claims.

Anna Grzywińska
2 years ago

The company took care of my case at an express rate. I’ve been given answers to all my questions about the damages and rights. A very professional approach to the client. I recommend 🙂

Rafał Zakrzewski
2 years ago

My claim was very positive. Highly recommend!

Patryk Rodak
2 years ago

I went to a case with a lot of reserve, without great expectations. Even after a month from the first contact, the money from the compensation, as agreed, was in my account. I recommend it.

Krystian Pielech
2 years ago

26.06 report. 29.09 money is in my account. I didn’t believe it myself until I made the deposit. As much as I recommend!!

Michał Nowakowski
2 years ago

I wouldn’t recommend it. The company only responds to messages after a few reminders. The Compensation Case for a late flight lasted three years and I received an answer that the case was not to be won.

Piotr Walczak
2 years ago

After 10 months, the airline accepted the claim and otzymalem transfer, e-mail and telephone always good, thank you for your help, I recommend.

Bartosz Wilczyński
2 years ago

The Case lasted a few months, sometimes I doubted the integrity of this company, after a few months when the yanked yanked told me that the line accepted the claim even though we had previously stated that the case would be addressed to It was not clear, however, that I received my 1750 zloty – a flight above 3500 km big delay. Also the sum of arithmetic I recommend and the company I recommend to take over and act a little clearly

Mariusz Sadowski
3 years ago

The Case lasted from 07.07.2016, yesterday (10,02,2017) I received a transfer. Recommend

Dawid Czerny
3 years ago

Very Solid company cash withdrawals after half a year from flight

Renata Orkisz
3 years ago

This company is a bunch of naciagaczy and naprawdopodbniej wyludzaczy!!! FOR OVER 2 years my case has been now, and I’m not getting any information. Stay away from this company. Any case related to odwolanym or opozniionym flight zglaszajcie to aircashback is a solid and reliable company! Does wplynely to account after about half a year!

Violetta Dąbek
3 years ago

I also recommend fighting for mine. But with this company, they don’t answer the phone, they don’t answer the e-mails, the less money they make. Maybe not a customer most important in this business

Adam Szafran
3 years ago

For those who believe I can recommend, because after more than three years thanks to this company I received compensation for late 7 hours flight to Rhodes