English
Customer
support
Ease to
use
Credibility
Customer
reviews
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Customer support 3.2 / 5.0
Ease to use 2.0 / 5.0
Credibility 1.5 / 5.0
Customer reviews 3 / 5.0
2.4 out of 5
#33 of 36 companies
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Portugal Portugal
Established: 2015
Employees: -
Average time to compensation: 8-12 weeks
Complies with GDPR
Supporting languages: en
Customer support
Usability
Credibility
Customer reviews

Get up to €600 in compensation. Once you have submitted the claim, the company will contact you within 2 business hours.

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Aireclaim.com review & rating

Aireclaim.com is a claims management company founded in Portugal in 2015. Since its founding, this company has been providing information to and assisting thousands of air passengers in claiming compensation from airlines when their flights get delayed or cancelled. However, the exact number of employees this company has is unknown. Aireclaim.com is a legitimate company that operates within the legal framework of Regulation (EC) No 261/2004. Moreover, it’s supported and audited by the EU through European Structural and Investment Funds. Please continue reading the review to find out more about this company.

Customer support

While this company is based in Portugal, it provides its services in English only. Its claim managers respond to customer inquiries within 24 hours. However, this company doesn’t provide personalized customer support. Aireclaim.com features an FAQ page where visitors can get answers to the most popular air passenger-rights-related questions. Users can contact Aireclaim.com via email or phone, but it doesn’t offer the ability to get in touch via Facebook Messenger or live chat on the website.

Usability

Aireclaim.com is a simple, easy-to-use website that features an easy-to-follow compensation calculator/claim form that allows users to select disruption circumstances from pre-prepared lists. It also has a section that lets users add multiple people from the same booking, including the number of minors. Furthermore, the claim form has fields where passengers can enter the total cost of tickets that were unused due to the disruption as well as additional expenses they had as a direct result of the disruption.

The website features the most relevant information on air passenger rights and is mobile-friendly. However, Aireclaim.com doesn’t offer its users to create an account, which should provide them with a user area to check their claim status. Therefore, this site is geared towards allowing clients to file their claim without offering any supporting features.

Credibility

Aireclaim.com is a transparent company with much of the information about it accessible publicly. However, it doesn’t share any information about the team members. To protect customer confidentiality, all customer data is encrypted. Furthermore, their website uses secure cookies and complies with GDPR, which shows that Aireclaim is a pro-customer company.

Users can read reviews about Aireclaim.com on its TrustPilot page. At present, this company has a TrustScore of 3.8/5, which is on the lower side. However, it also has a Facebook page were users gave it a decent 4.3/5 rating. It must be noted that Aireclaim is quite active on Facebook, posting something once a week.

Customer reviews (2) Rate company

Francisca Calejo Albuquerque
5 years ago

I´ve made a complaint and received my money within 2/3 weeks! Fantastic! didn´t have to do anything

Sanela Ramich
6 years ago

Horrible customer service. All of my friends from the same flight received refund months ago, and all they did was contact airline. I thought this company would help me and get me my refund faster, but all they do is keep sending me same generic email asking to wait. No phone number no explanation for delay. Stay far away from them!