Customer
support
Ease to
use
Credibility
Customer
reviews
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Customer support3.2 / 5.0
Ease to use2.0 / 5.0
Credibility 1.5 / 5.0
Customer reviews3 / 5.0
2.4 out of 5
Portugal Portugal
Established: 2015
Employees: -
Average time to compensation: 8-12 weeks
Complies with GDPR
Supporting languages: en
Customer support
Ease to use
Credibility
Customer reviews

Get up to €600 in compensation. Once you have submitted the claim, the company will contact you within 2 business hours.

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Aireclaim.com Review & Rating


Aireclaim is a relatively young Portuguese flight compensation company – it has been operating since 2015. Unfortunately, there is no accurate information about the number of staff in this company. Currently it is the best airline claim company in Portugal that takes care of air passenger rights and the market leader in delayed, cancelled or overbooked flight compensation. Aireclaim is not a scam, it is legit company operating under EU Regulation 261/2004. There is displayed more information in further review below.

Customer support

Flight disruption compensation claim users are usually responded back within 24 hours, unfortunately, personalized customer support is not provided. Also, users can look up FAQ section on the company’s website to answer queries related to eu passenger rights delay. However, their website supports only one language – English. There is a choice to contact airline claim company support by email or phone, sadly, Facebook chat or live chat on the website are not provided.

Ease to use

One of the best claim companies in Portugal, Aireclaim enables airline passengers to start the claim by filling a short and automated user friendly claiming form. Sadly, the customers don’t have access to see claim status. What is more, Aireclaim website is mobile friendly. Unfortunately, the information about the exact possible complaint amount is not provided, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled. Anyway, the first try using Aireclaim.com website went quite smoothly.

Credibility

Airline claim company Aireclaim seeks transparency – many details of its activity except team members are provided to public.Their Facebook feedback has a very high rate of 4,8 out of 5 from satisfied users, unfortunately, there is no possibility to check the reality of customer satisfaction as TrustPilot account is not registered. Customer data is encrypted to maintain data confidentiality. Their data protective measures comply with pro-customer cookie and GDPR policy. After all, Aireclaim is not very active on social media channels.

Customer reviews (2) Rate company

Francisca Calejo Albuquerque
3 months ago

I´ve made a complaint and received my money within 2/3 weeks! Fantastic! didn´t have to do anything

Sanela Ramich
11 months ago

Horrible customer service. All of my friends from the same flight received refund months ago, and all they did was contact airline. I thought this company would help me and get me my refund faster, but all they do is keep sending me same generic email asking to wait. No phone number no explanation for delay. Stay far away from them!