Customer
support
Ease to
use
Wiarygodność
Customer
reviews
Zgłoś roszczenie już teraz
Obsługa klienta2.8 / 5.0
Ease to use2.1 / 5.0
Wiarygodność 1.9 / 5.0
Customer reviews3.6 / 5.0
2.6 z 5
Poland Poland
Powstała: 2012
Pracowników: -
Średni czas oczekiwania: 12-16 tygodni
Języki: pl
Obsługa klienta
Łatwość użytkowania
Wiarygodność
Opinie klientów

Get compensation up to €600. After submition company always answers within 2 business hours

Zgłoś roszczenie już teraz

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Zwrotzalot.pl Ocena i opinie


A missed or delayed flight can create havoc in a traveler’s schedule and Zwrotzalot.pl realizes the impact it has on the lives of passengers. To make airline claims swift and easy, the Polish company incorporates the simplest steps that clients can take to receive the best compensation. The company was founded in 2012 and is stated to be one of the most popular claim organizations in Europe. They have helped over 200,000 passengers receive compensation, thus making them one of the largest companies in the nation over the last five years. According to the team, they win most of the cases since they send compensation requests directly to airline services and not to the airport authorities. Having a faster turnaround time to responses from airline companies enables the team to recover most of their client’s money at the earliest. Zwrotzalot is not a scam, it is legit company, which operates under EU Regulation 261/2004. You will find more information in review below.

Obsługa klienta

Clients obtain claim responses for their airline compensation request within 24-hours with support in Polish. The FAQ is also a great place to look for answers to questions with queries resolved under a minute. There is an email and phone support that users can reach out to seek more benefits in claiming their air travel rights even on the go. The absence of live support does account for a bit of a drawback, but the responsive customer supports make up for most of the instant communication needs. Also, there is no Facebook chat option, which refrains the client from receiving a personalized experience.

Łatwość użytkowania

The team has won over 99 percent of times when fighting claim cases in the court for clients. They do not charge any additional fees for court proceedings. Application to user claims can be submitted through the website for free. In fact, if there are no win, customers don’t have to pay their charges at all! The flight with airlines can be a long and complicated process for travelers without much knowledge about the various related aspects. In cases where the airline refuses to pay for the compensation, the team at Zwrotzalot goes all the way to court to seek compensation. Since they work with the best legal experts in the industry, they can win over most of their cases. They have been able to secure an average amount of 397.29 Euros per passenger. However, certain drawbacks like the lack of the user claim area can be compensated for their responsive customer support. For most users, the first try at getting their claim approved went off swiftly through the user-friendly website.

Wiarygodność

Zwrotzalot.pl is a company that encrypts all customer data to safeguard client details. The website follows the cookie policy but doesn’t abide by GDPR. The company is quite transparent in the way it handles client issues; however, the member details are missing from their web pages. They have received a great 3.7 rating on Facebook. It does not feature on Trust Pilot and isn’t much active on social channels like Facebook.

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