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Established in 2013, Prawopasazera.pl is a Polish claims management company that handles claims of air passengers whose flights were delayed, cancelled or overbooked. This company does its best to get its clients the compensation they are legally entitled to under Regulation (EC) No 261/2004. There is no information on how many employees this company has, but it’s often referred to as one of the biggest claims management companies in Poland. It has has been helping its clients get compensation from airlines of up to €600 per passenger. Prawopasazera.pl is a legitimate company that operates within the legal framework of Regulation (EC) No 261/2004. Please continue reading the review to find out more about it.
Prawopasazera.pl offers its services in Polish, English, and Russian. This company has separate claim management teams for Russia and Poland. The website has a contact form where users can enter their email address, phone number and a message describing the disruption they experienced and submit their claim that way. It must be noted that users can also contact this company via phone or Facebook Messenger to get answers to their questions quickly. Apart from that, the website has a FAQ page were delayed air passengers can get answers to the most frequently asked questions.
By switching from Polish to English or Russian, users will see a different interface than that of the Polish one and the company name shown will be not Prawopasazera.pl but Help4fly.com. Irrespective of the website’s version, there is no compensation calculator or a claim form where users could select their disruption type, destination and arrival airports, and submit a claim for compensation against an airline. Note that the website has a list with explanations stating how much in compensations air passengers can get in case of a delayed or cancelled flight or if they were denied boarding their flight. Therefore, this website has the most basic features so Prawopasazera.pl is outdone by its competition. Nevertheless, its clients can create an account where they can see status updates on their claims. The website is generally easy to use and mobile-friendly, which is always a plus.
While Prawopasazera.pl encrypts its users’ personal information, it’s not GDPR compliant. So, while the company attempts to protect it’s users’ sensitive information, it doesn’t go all the way to ensure top-notch privacy. This company is not featured on TrustPilot, so potential clients have only its Facebook reviews to go on. Prawopasazera.pl was rated 4.9/5 which is a very good result, which goes to show that most people who used its services were satisfied with what they got.