Customer support
Their claims management team is comprised of legal and marketing specialists dedicated to helping you get the compensation you are entitled to. Lawyers, aviation experts, customer service representatives, and artificial intelligence engineers come together to investigate each case on an individual basis to ensure they provide their customers with the best service. This company does its best to provide its clients with answers via email, phone, Facebook, and live chat on their website. Although they might not respond to inquiries immediately, they try to get back to all of their customers as soon as they can. Apart from English, this company’s webpage supports 9 other languages that include Bulgarian, Spanish, French, Greek, Italian, Portuguese, Romanian, Russian, and Turkish. Claimcompass.eu features a comprehensive FAQ dedicated to answering nearly all questions its visitors might have.
Very good, received my full compensation for an Austrian air cancelled flight from Vienna to Toronto. Constant communication and timely responses to questions which was great and appreciated. The fee is high (25% of claim amount) but it was worth it to ensure my claim was done and I received my money without any headaches on my part. Thank you!