Customer support

In an event of delayed, canceled or overbooked flight, passengers can readily reach out to them for help through phone, email, live help chat, and Facebook messenger. Sadly, communication can be delayed at times due to the surge in client requests – it might take 72 hours to receive response. The reliable service assists customers in one language – English. Unfortunately, user support at Flightdelaypay.com isn’t personalized, which can be a bit complicated. Also, users can look up their FAQ section to answer queries related to eu air passenger rights.

Usability

When it comes to flight compensation claims, the company offers a number of useful features, such as a very user friendly and intuitive online claim form. Sadly, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled, also, Flightdelaypay.com doesn’t provide user area to see claim status. Customers might find the exact sum of possible claim amount in the mobile friendly website. Despite mentioned disadvantages, this airline passenger claim company’s website is convenient to use.

Credibility

Airline claim company Flightdelaypay.com is transparent – it provides many details of its activity to public, except information about team members. Users have provided a 5 rating for this company on Facebook . Although several other companies have scored much higher, their TrustPilot rating is a good 7 out of 10. Flightdelaypay.com ensures that client details are safeguarded with their advanced cookie policy in place. However, they do not comply with GDPR policy. Although, flight claim company has a social presence on the web, but they aren’t much active with its tweets and posts.

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