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Customer support 2.8 / 5.0
Ease to use 2.6 / 5.0
Credibility 3.3 / 5.0
Customer reviews 5 / 5.0
3.4 out of 5
United Kingdom United Kingdom
Established: 2016
Employees: -
Average time to compensation: 4-12 weeks
Supporting languages: en
Customer support
Usability
Credibility
Customer reviews

Company charges a 25% success fee including taxes +€25 administration fee

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Flightdelaypay.com review & rating


Flightdelaypay.com is one of the best performing UK company, established in 2016 with the aim to provide the rights of an air traveler. They take care of all the necessary work needed to obtain the compensation in accordance to client claims on delayed, canceled or overbooked flights. Unfortunately, there is no accurate information about the size of the company. Flight Delay Pay is not a scam, it is legit company operating under EU Regulation 261/2004. There is displayed more information in further review below.

Customer support

In an event of delayed, canceled or overbooked flight, passengers can readily reach out to them for help through phone, email, live help chat, and Facebook messenger. Sadly, communication can be delayed at times due to the surge in client requests – it might take 72 hours to receive response. The reliable service assists customers in one language – English. Unfortunately, user support at Flightdelaypay.com isn’t personalized, which can be a bit complicated. Also, users can look up their FAQ section to answer queries related to eu air passenger rights.

Usability

When it comes to flight compensation claims, the company offers a number of useful features, such as a very user friendly and intuitive online claim form. Sadly, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled, also, Flightdelaypay.com doesn’t provide user area to see claim status. Customers might find the exact sum of possible claim amount in the mobile friendly website. Despite mentioned disadvantages, this airline passenger claim company’s website is convenient to use.

Credibility

Airline claim company Flightdelaypay.com is transparent – it provides many details of its activity to public, except information about team members. Users have provided a 5 rating for this company on Facebook . Although several other companies have scored much higher, their TrustPilot rating is a good 7 out of 10. Flightdelaypay.com ensures that client details are safeguarded with their advanced cookie policy in place. However, they do not comply with GDPR policy. Although, flight claim company has a social presence on the web, but they aren’t much active with its tweets and posts.

Customer reviews (2) Rate company

Pranee Lyness
3 years ago

We were delayed by 12 hours on our return from holiday in Thailand. We received £2020 in compensation. Flight Delay handled our case with great professionalism, keeping us informed on the progress of our case. Would recommend them if your flight is delayed.

Sean Mackey
3 years ago

Flight Delay fought Eurowings and Austrian Airlines for me to win a case with the Austrian Airline Authority . It was complex and I could not have done it on my own.
Brilliant service.