Customer support

Flight compensation company Reclamador.es usually responds to customer requests instantly, though their website supports only one language – Spanish. The live chat help is missing, and the only effective means of communication is through email and telephone. Reclamador.es also does not have a Facebook chat, which can be a negative side. Sadly, there is no FAQ section in the website. However, there is plenty of necessary information about flight disruptions given.

Usability

Reclamador.es website is applicable for mobile devices. The automated user-friendly claiming form allows passengers to submit their claim information. Furthermore, claimers can see exact amount of possible flight claim compensation. Unfortunately, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled. However, customers can login to their profile using their Facebook credentials. Users cannot log in to their customer profile through Google.

Credibility

Flight claim company Reclamador.es seeks transparency – many details of its activity and team members are provided to public. Customers who claim flight compensation have the possibility to provide feedback on TrustPilot (rated 8.5). Sadly, the company does not allow users to provide feedback on Facebook. They ensure that client details are safeguarded with their advanced cookie policy in place. However, they do not comply with GDPR policy. Airline claim company Reclamador.es is quite active in all major social media channels: Facebook, Twitter, Instagram, LinkedIn and Youtube. They also have their own blog in the website. However, their provided news and information does not confine with airline claims as they specialize also in other forms of claims.

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