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Customer support 2.8 / 5.0
Ease to use 3.0 / 5.0
Credibility 4.1 / 5.0
Customer reviews 4.4 / 5.0
3.6 out of 5
Spain Spain
Established: 2012
Employees: 107
Average time to compensation: 12-16 weeks
Supporting languages: es
Customer support
Usability
Credibility
Customer reviews

Company charges a 20% success fee including taxes

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Reclamador.es review & rating


Reclamador.es is the airline passenger claim company from Spain catering to assist in air travel delay compensation, support related to cancellations and overbookings, luggage loss and deterioration. With the assistance of a trained team of 107 employees experienced in the airlines business, passengers are not just able to know their flight rights, but can effectively claim compensation in one of the easiest and the fastest way possible. In fact, this spanish company, established in 2012, specializes not only in airlines claims, but also in other types of claims. Reclamador is not a scam, it is legit company, which operates under EU Regulation 261/2004. You will find more information in review below.

Customer support

Flight compensation company Reclamador.es usually responds to customer requests instantly, though their website supports only one language – Spanish. The live chat help is missing, and the only effective means of communication is through email and telephone. Reclamador.es also does not have a Facebook chat, which can be a negative side. Sadly, there is no FAQ section in the website. However, there is plenty of necessary information about flight disruptions given.

Usability

Reclamador.es website is applicable for mobile devices. The automated user-friendly claiming form allows passengers to submit their claim information. Furthermore, claimers can see exact amount of possible flight claim compensation. Unfortunately, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled. However, customers can login to their profile using their Facebook credentials. Users cannot log in to their customer profile through Google.

Credibility

Flight claim company Reclamador.es seeks transparency – many details of its activity and team members are provided to public. Customers who claim flight compensation have the possibility to provide feedback on TrustPilot (rated 8.5). Sadly, the company does not allow users to provide feedback on Facebook. They ensure that client details are safeguarded with their advanced cookie policy in place. However, they do not comply with GDPR policy. Airline claim company Reclamador.es is quite active in all major social media channels: Facebook, Twitter, Instagram, LinkedIn and Youtube. They also have their own blog in the website. However, their provided news and information does not confine with airline claims as they specialize also in other forms of claims.

Customer reviews (9) Rate company

Gantluga
2 years ago

Satisfied with the service. Thank you.

Tanase
2 years ago

True professional!

Cathy Dawson
2 years ago

I am concerned that they ask for your bank details for when the payment comes through (you have to put these in a “private” part on their website). This does not seem safe nor secure. Have the others had this experience?

Sarah
2 years ago

Very easy-to-use system and very well worth the effort, would not have made a claim without the help of reclamador.es and received a payout for the delay with my flight. Great service!

Andy
2 years ago

The compensation took a very long time to come through (over 1 year).

Both my partner and I were on the same flight but she got 15 euros more than I did.

can you explain please?

Ramon
2 years ago

Son eficaces y fiables.

Samuel
2 years ago

Very professional and away working for the best interests of their clients.

Yeray
2 years ago

Resolutivos

Emmanuel
2 years ago

Very professionnal. Reclamador succeeded in reimbursing a part of my ticket from US to Spain for a flight 10 hours late. I would probably have nothing reimbursed otherwise …
Wel done !