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Customer support1.6 / 5.0
Ease to use3.2 / 5.0
Credibility 1.5 / 5.0
Customer reviews3.4 / 5.0
2.4 out of 5
Croatia Croatia
Established: 2017
Average time to compensation: 12-16 weeks
Supporting languages: hren
Customer support
Ease to use
Credibility
Customer reviews

Company charges a 25% success fee including taxes

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Claimdon.com Review & Rating


Flight issues, delayed, cancelled or overbooked are air flight downtimes faced by passengers regularly. With a possibility of retrieving as high as 600 Euros per traveler, Claimdon.com a Croatian company established just a year ago is creating ripples in the flight claim industry. It is perhaps the only claim company in Croatia, that resolves such flight related issues with their exceptional ‘Claim Now’ form to derive at consumer requests within few minutes. Passenger rights have been one of the foremost factors that the company pledges for. Their mission is to help the distressed when it is most required.

– Claimdon is your best friend when flights get disrupted.

When 879 million people travel regularly by air in Europe, being the busiest air space means that a significant number of flights get delayed or cancelled. The team at Claimdon.com helps in claiming the right compensation for passengers seeking reimbursement. In fact, as low as two percent passengers have a lack of awareness about airline rights. The company deals with the airlines, thus saving passenger time and money. They ensure there is no risk involved. Claimdon.com is not a scam, it is legit company, which operates under EU Regulation 261/2004. You will find more information in review below.

Customer support

Claimdon.com provides quick responses to customer claims, supporting two languages – English and Croatian, the support is personalized with the impressive user area. Airline delayed or missed passengers can seek assistance through email, phone, and Facebook chat. There is no live chat, hence responses are usually not as efficient as those companies that offer live help. The detailed FAQ address most of the customer’s questions without the need for sending emails or calling.

Ease to use

The success of Claimdom is based on their approach on claims with several benefits such as:

• Refund of at least 600 Euros for most claims
• Reimbursement for additional expenses
• Commission of 25 percent charged only when case is won
• Covered by TransferGo or Skrill for refunds
• Older compensations are claimed as well

They have an active support that investigates passenger queries and assists for such issues. The FAQ section lists some of the most asked questions by clients. The automated user claiming form offers ease of access. There are no additional tools provided to users. The first try went off smoothly for most users. The website is mobile-friendly, and customers can access their user details, request status, and more on the go. Claimdon.com enables country and city-based searches in the user area to view claim status. However, the exact compensation amount remains unknown to the client.

Credibility

Although, their company is listed with its location on the contact map, there is no mention about the team members involved with the company. The legal and finance experts not appearing on the website does raise a question about transparency, but overall the support is great, so clients know that a good team in working to get their compensation. The active cookie policy ensures that client details are safeguarded always. There is no GDPR, and it also does not engage much on all the social channels.

Customer reviews (5) Rate company

Catherine Born
5 months ago

My husband and I had tickets on the same flight but had booked separately. The morning of the flight, when we had arrived at the airport, we were notified that the flight was over 5 hours delayed. He had filed a compensation request through Claimdon (thinking it would save him time and energy), while I had gone directly through the airline. Within 3 months, I had received full compensation from the airline, while my husband was still waiting for a reply from Claimdon. After 6 months, he received an e-mail that Claimdon would like to contract a lawyer on his behalf, since the airline was not responding. Given our experience as well as Claimdon’s lack of transparency and lack of efficacy, I would not recommend it. It is more efficient, effective, and easier to go directly through the airlines.

Branko Zdanic
1 year ago

No trust.

Toni Jelicic Purko
2 years ago

Love it. Great job guys

Ivan Silić
2 years ago

Great company!! Love it!!! ��

Josip Marasovic
2 years ago

Spectacular! This is so useful! I am going to spread the word about this most definitely.