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Customer support 1.6 / 5.0
Ease to use 3.2 / 5.0
Credibility 1.5 / 5.0
Customer reviews 3.4 / 5.0
2.4 out of 5
Croatia Croatia
Established: 2017
Average time to compensation: 12-16 weeks
Supporting languages: hren
Customer support
Usability
Credibility
Customer reviews

Company charges a 25% success fee including taxes

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Claimdon.com review & rating


Claimdon.com is a Croatia-based flight claims management company. Established in 2017, this company has been successfully providing its services to air passengers whose flights got delayed, cancelled or were denied boarding their flight. Claimdon is dedicated to upholding its clients’ air passenger rights and making sure they get the compensation or reimbursement to which they are entitled to under Regulation (EC) No 261/2004. Its claim managers take care of all the paperwork and deal with the airlines so their clients don’t have to worry about anything. Claimdon.com is a legitimate company that operates within the legal framework of Regulation (EC) No 261/2004. Please continue reading the review to find out more about it.

Customer support

Claimdon.com supports English and Croatian languages only. The website features a well-thought-out user area where customers can keep up to date on the status of their claim for their disrupted flight. It also has a comprehensive FAQ page in which visitors can find answers to most questions related to European air passenger rights, Regulation (EC) No 261/2004, and so on. If the FAQ isn’t sufficient enough, air passengers can get assistance via phone, email, and Facebook Messanger. The website doesn’t have live chat so they don’t communicate as efficiently as companies that have it.

Usability

Claimdon’s minimalistic website is mobile-friendly so it’s easy to use on the go. It offers a simple claim form that delayed air passengers can fill out in a few minutes. Claimants can see the approximate compensation amount while filling out the claim form. Also, users can access their user area to edit and supplement information relevant to their disrupted flight and see updates on the progress on their claim. Furthermore, Claimdon.com offers country and city-based searches in the user area to view claim status. This company has diligent claims managers that strive to get their clients the compensation they deserve and try to assist them in answering their questions as best they can. However, the exact compensation amount remains unknown to the client as the website doesn’t feature a compensation calculator.

Credibility

The fact that there is no information about this company’s employees, such as legal and finance experts, raises questions about its transparency. Nevertheless, their customer service is great, which leads people to entrust them with handling their claims. Claimdon.com has a secure cookie policy, so all of their users’ information is secure. However, the website doesn’t comply with GDPR. Claimdon has a Facebook page and has been rated 4.8/5, which is a decent result. However, the company isn’t very active on social media. Furthermore, the company isn’t on TrustPilot, which hurts its credibility. Still, many users were satisfied with their service, so it’s not bad at all.

Customer reviews (5) Rate company

Catherine Born
1 year ago

My husband and I had tickets on the same flight but had booked separately. The morning of the flight, when we had arrived at the airport, we were notified that the flight was over 5 hours delayed. He had filed a compensation request through Claimdon (thinking it would save him time and energy), while I had gone directly through the airline. Within 3 months, I had received full compensation from the airline, while my husband was still waiting for a reply from Claimdon. After 6 months, he received an e-mail that Claimdon would like to contract a lawyer on his behalf, since the airline was not responding. Given our experience as well as Claimdon’s lack of transparency and lack of efficacy, I would not recommend it. It is more efficient, effective, and easier to go directly through the airlines.

Branko Zdanic
2 years ago

No trust.

Toni Jelicic Purko
3 years ago

Love it. Great job guys

Ivan Silić
3 years ago

Great company!! Love it!!! ��

Josip Marasovic
3 years ago

Spectacular! This is so useful! I am going to spread the word about this most definitely.