Do not use these guys. I processed a claim in September and was told in November that they were successful in claiming for me. I signed all the paperwork and forwarded my ID and it has now been nearly two months and I haven’t received my money. I keep being told by email the accounts team have a backlog and there is no phone number to complain. I would not use this service again.
This company have witheld my compensation due to an apparent ‘backlog’ in their accounts department. I submitted the claim in September and still chasing. Correspondence is very poor, vague emails with no real answer to any questions you ask. The phone number on this page doesn’t exsist (not surprised!) Avoid at all costs if you want any hope in receiving money in the same century you submitted a claim.