Customer support

In an event of delayed, canceled or rerouted flight, passengers can readily reach out to them for supports through phone, email and Facebook messenger, sadly, live help chat in the website is not provided. Their support comes in one language – English. Unfortunately, flight disruption compensation claim users are usually responded back within 72-hours and support isn’t personalized. Also, users can look up FAQ section on the company’s website to answer queries related to eu air passenger rights.

Usability

Unfortunately, mobile friendly website doesn’t provide automated claiming form, exact number of possible claim amount and customer area to see the claim status. Furthermore, Flightclaimshotline.co.uk is mostly focused on claiming, sadly, no additional tools for users are given. Despite mentioned disadvantages, this airline passenger claim company’s website is convenient to use.

Credibility

The one of the best performing air compensation assistance in UK is known for its transparency when dealing with client claims. Their Facebook feedback has excellent rate of 5 out of 5 from satisfied users, unfortunately, there is no possibility to check the reality of customer satisfaction as TrustPilot account is not registered. Flightclaimshotline.co.uk follows web security guidelines and ensures that client data is protected always. They even comply with the GDPR compliance policy, which is an added security that customers can avail. This airline claim company is quite active on most social media channels such that the audience can obtain news and updates always.

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