Customer support

Flight disruption compensation claim users are usually responded back instantly, unfortunately, personalized customer support is not provided. Assistance can be obtained in two languages – English and Dutch. Passengers can readily reach out to them for supports through phone and email, sadly, live help chat and Facebook messenger are not provided. Also, users can look up FAQ section on Happydelay.com website to answer queries related to eu air passenger rights.

Usability

One of the best airline claim companies in the Netherlands, Happydelay.com enables airline passengers to start the claim by filling a short and automated user friendly claiming form. Unfortunately, the information about the exact possible complaint amount is missing. There are no additional features on Happydelay.com apart from the compensation tool, which at times limits the benefits that can be obtained from flight claim company. However, website is mobile adaptable. Customers don’t have possibility to check claim status. In short, this airline compensation company website is easy to use.

Credibility

Happydelay.com Facebook feedback has extremely high rate of 5 out of 5 from satisfied users, unfortunately, there is no possibility to check the reality of customer satisfaction as TrustPilot account is not registered. They ensure that client details are safeguarded with their advanced cookie policy in place. However, they do not comply with GDPR policy. Airline claim company Happydelay.com is transparent – it provides many details of its activity to public, except information about team members is skipped. Despite the fact that they have a social presence on the web, their activity with the tweets and posts is poor.

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