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Founded in 2017, Flagito.eu is relatively young and the only flight compensation company in Estonia. There is no information about the size of the company indicated in their website. Currently Flagito takes care of air passenger rights and specializes in delayed, cancelled and other flight disruption compensation. Flagito is not a scam, it is legit company operating under EU Regulation 261/2004. There is displayed more information in further review below.
Consumer assistance on airline claim website is available to respond to client queries instantly and support can be obtained in one language – Estonian. What is more, every customer is taken care of by a company representative who introduces himself/herself by the name and provides a personal feedback rather than an automatic answer. Unfortunately, the live chat help is missing, and the only effective means of communication is through email and phone. They also do not have a Facebook chat, which can be a negative aspect. What is more, flight compensation company Flagito.eu doesn’t find the importance to invest time for blog writing or providing news about the changes in eu air passenger rights.
When it comes to flight compensation claims, the company offers some useful features, such as a user friendly and intuitive online claim form. Unfortunately, the information about the exact possible complaint amount is not provided, also, the customers don’t have access to see claim status. The mobile friendly airline claim website works smoothly and ensures comfortable use on mobile devices. Sadly, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled. Furthermore, first time airline compensation claim users might find some difficulties at the beginning.
The only air compensation assistance in Estonia is known for its transparency when dealing with client claims. Their Facebook feedback has a perfect rate of 5 out of 5 from satisfied users, unfortunately, there is no possibility to check the reality of customer satisfaction as TrustPilot account is not registered. This airline claim organization is quite active on all social media channels such that the audience can obtain company news and updates offen. However, Flagito.eu doesn’t comply with cookie and GDPR policy.