AirHelp score 2019: best worldwide airlines ranking

Last updated on May 15, 2019

Flight compensation company AirHelp has just released its rankings of 72 major global airlines. The global ranking score shows which airlines provide the best service, are punctual and treat passengers fairly if problems appear.

AirHelp score was calculated with the statistics of comprehensive flights database and customers’ opinions. Airlines punctuality was evaluated in this way: flights were considered on-time if they departed within 15 minutes of the published departure time, and arrived within 15 minutes of the stated arrival time.

The number one airline in AirHelp ranking is Qatar Airways which provided a high rate of on-time flights, exceptional service, speedy and effective processing of flight claims during 2018.

On the other end of the ranking, cheap flight providers like Ryanair, EasyJet and Norwegian Air reached the bottom of AirHelp’s score 2019 list, acting poorly on punctuality, service and claims processing. Many airlines, which were rated worst in the list, had problems with mistreatment of air passengers this year. For example, Ryanair was criticized for not paying out cancelled flight compensation after a pilots strike for their customers.

American Airlines reached second place and Aeromexico the first place of AirHelp airlines ranking list. The air passenger rights experts ranked airlines in various sections: all carriers were ranked globally, best airlines were grouped by countries, and best carriers by region were presented also. The best carrier in Asia was Qatar Airways, in Europe – Austrian Airlines, in North and South America – American Airlines, in Oceania – Qantas, in Scandinavia – SAS Scandinavian Airlines.

Usually, air passengers search if the flight compensation company, which service they are planning to use, is not a scam, because they will have to provide their personal information. AirHelp is a legit company operating under EU regulation EC 261. AirHelp provides help to air passengers in claiming flight delay, cancellation or denied boarding refund. This company provides a wide choice of contact options, including email, phone, Facebook chat and live chat on their website. AirHelp has launched a flight delay compensation app for their customers’ convenience.

Read: AirHelp reviews on our website.

Check: your delayed or cancelled flight compensation with our Flight Delay Compensation Calculator online.

AirHelp score 2019: best worldwide airlines ranking:

#
Airline
AirHelp Score
On-Time Performance
Service Quality
Claim processing
1.Qatar Airways8.238.48.57.8
2.American Airlines8.077.57.98.8
3.Aeromexico8.077.88.48.0
4.SAS Scandinavian Airlines8.077.37.99.0
5.Qantas8.047.98.37.9
6.LATAM Airlines8.017.78.18.2
7.WestJet7.967.47.68.9
8.Luxair7.907.87.88.1
9.Austrian Airlines7.907.18.18.5
10.Emirates7.807.58.97.1