Air Passenger Rights

It is becoming quite usual that journeys by plane present unpleasant surprises. For this reason air passengers have been protected by EU legislation – EU Regulation 261/2004.

Not all travellers know their rights. Many air passengers do not believe it is possible to win against air giants. In fact, you can receive compensation for an inappropriate service of the airlines and here comes the assistance – best flight claim companies.

These are the cases, which are covered according to EU Passenger Rights Regulation:

  • Delayed flights.
    In the event, when flight is delayed for more than 3 hours.
  • Canceled flights.
    Compensation isn’t paid off if airlines inform passengers about cancellation 14 days before planned departure.
  • Overbooked flights.
    Overbooking appears, when airlines sell more tickets than there are seats in the airplane.

Circumstances to receive a flight claim compensation

You may receive compensation for the flights that either begin inside the EU or land in the EU (if the carrier is EU-based airline) according to EU Regulation 261/2004. All types of flights, such as charter, scheduled and low-cost, may be compensated. Flights in Norway, Iceland and Switzerland are also included into regulation.

Flight claim compensations would not be covered under extraordinary circumstances such as strikes, political unrest, severe weather conditions, airport operation failures, airplane manufacturing errors and similar disruptions. Fortunately, flight staff strikes are excluded from this list.

Under these personal conditions flight claim compensation is not valid:

  • If you arrive at the departure gate too late. The minimum arrival time is usually declared by the airlines.
  • If there are reasonable reasons for your denial of boarding (such as inadequate travel documents, visa issues etc.).
  • If you paid for the flight ticket using tariff, which is not available to other customers directly.
Compensation payment is deliveredCompensation payment is omitted
Flights that begin inside the EUWhen flight disruption appears because of extraordinary circumstances. Flight staff strikes are excluded from this list.
Flights that land in the EU (if the carrier is EU-based airline)Because of late arrival to the departure gate of the passenger
Charter, scheduled and low-cost flights and also package holidaysReasonable reasons for passenger’s denial of boarding (such as inadequate travel documents, visa issues etc.)
Flights in Norway, Iceland and SwitzerlandSpecial tariff ticket
If passenger applied for the compensation before the end of application validation date in that country

 

Airlines responsibility in the event of delay, cancelation and overbooking

Under EU Regulation 261/2004, when the flight is delayed, canceled or overbooked, airlines responsibility is to provide:

  • Replacement services.
    In the event of canceled or overbooked flight, you may choose either alternative transport offered by airlines or a full refund of the ticket.
    When the flight is delayed for more than 5 hours, you may abandon the travel and receive full refund.
  • Care services.
    Airlines must provide food and drinks, telephone and internet, accomodation even in extraordinary conditions.
  • Compensation payments.
    You may receive 250 – 600 euros depending on distance of your journey, length of delay and other. You will find the exact possible compensation amount at each type of flight disruption by clicking it: delay, cancellation, overbooking.

Care services

Airlines must provide care service to their passengers under these circumstances:

Inside the EUOutside the EU
Flight distances less than 1500 km:

A delay more than 2 hours

Flight distances less than 1500 km:

A delay more than 2 hours

Flight distances less than 1500 km:

A delay more than 3 hours

Flight distances less than 1500 km:

A delay more than 3 hours

Flight distances less than 3500 km:

A delay more than 4 hours

 

Care services include:

  • Food and drink.
    Airlines must provide food and drink for their passengers in proportion to their waiting hours.
  • Telephone and Internet.
    Airlines must refund up to 2 phone calls, emails or faxes.
  • Accommodation.
    Airlines must pay for the hotel if overnight stay is needed while waiting. Transfers to and from the airport are also refundable.

Important tips before applying for the compensation

There are some special facts to know when you apply for flight claim compensation. Read them carefully and take care if needed:

  • Apply for the flight claim compensation as soon as possible, because there are different time limits for application in various countries.
  • In the event of canceled or overbooked flight, if you got a seat in a higher class on alternative flight, you don’t have to pay additionally. If you got a lower class seat, you can receive a compensation of 30-75% of the price you paid.
  • Each passenger receives compensation. If you traveled with your family, all your family members may receive compensation for the delayed, canceled, or overbooked flight.
  • If you were on the business trip, you are the one, as a passenger, who should apply for the compensation, not the company, which paid for the ticket.

Frequently asked questions

Here you can find frequently asked questions: Air Passenger Law