What to do if your flight was cancelled due to Thomas Cook bust?

Last updated on September 24, 2019

Under the latest news, early 23rd of September 2019 morning Thomas Cook declared bankruptcy. A number of flights and holidays were cancelled. If you were affected by Thomas Cook going bust, you must be wondering what can you do. It depends on what and how you have booked your flight or vacation package. 

How can you get back your money for the cancelled flight due to Thomas Cook bust?

If you’ve booked a Thomas Cook package holiday from a travel agent, you should have ATOL Protection, which is usually applied when a flight and hotel have been purchased together from a travel agent. 

Those passengers, who have ATOL Protection and are already on holiday, will be repatriated to the United Kingdom as part of Operation Matterhorn. Fortunately, those you haven’t started their vocation yet will be refunded. 

What can I do if I don’t have ATOL Protection and my flight was cancelled due to Thomas Cook bankruptcy?

Not all passengers are ATOL protected. This might happen when their Thomas Cook Airlines flights have been purchased on their own. In this case, you could use your travel insurance to cover your damage if you have bought insurance. However, you should check your insurance policy as some travel insurance providers and plans do not provide protection against bankruptcies.

How can I be refunded for cancelled Thomas Cook flight if I am not ATOL protected and I don’t have travel insurance?

There is a chance to get a refund for the cancelled Thomas Cook flight due to the bankruptcy with purchase card protection. If your flight was booked using a credit card, you may get your money back with a legal protection called Section 75. There is also a card chargeback, which is valid for credit, debit, and prepaid cards, the chargeback scheme allows people to recoup costs for a variety of reasons including company bankruptcy. 

How can I fly back home if my flight was cancelled due to Thomas Cook bust?

Competitor airlines usually provide what are known as rescue fares. You may use other airlines flight offers with a special discount, all you have to do is contact other airlines directly. For example, in Thomas Cook case British Airways offer rescue fares to those not covered by Operation Matterhorn.

Will my Condor flight be affected by Thomas Cook bust?

No, Condor announced that they are operating and their flights won’t be affected due to Thomas Cook bust. However, it is always worth checking your flight status before going to the airport. Yesterday, all Condor flights operated as scheduled. However, Condor is not planning to accommodate outbound guests travelling as part of a Thomas Cook tour. 

Can I file a claim for the cancelled flight due to Thomas Cook bust?

Yes, you can file a claim for the cancelled flight if the reason for cancellation was Thomas Cook bust. However, no one can guarantee that there will be enough funds to cover all the flight claims. Under the latest update, there is a huge Thomas Cook debt, some debtors receive their money earlier than others. Despite that, it is worth starting the claim process. 

We suggest using flight compensation company service in this case especially as it will be an easier and quicker way to get your compensation. As flight compensation company Ifdelayed announced on their website, they will not close their customers’ cases until they know the status of the payments. Ifdelayed is yet unsure how far they can proceed with the claims. Read best flight claim companies reviews, check their ratings on our website and start your claim. 

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