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Bestbewertete Schadenfirma
Customer support 5.0 / 5.0
Ease to use 4.8 / 5.0
Credibility 4.4 / 5.0
Customer reviews 4.4 / 5.0
4.7 von 5
United States United States
Established: 2013
Employees: 500+
Average time to compensation: 4-10 Wochen
Comply with GDPR
Supporting languages: enptfrdadeeselitnnplrurofisv
Customer support
Ease to use
Customer reviews

Company charges 25% success fee & taxes +25% Klagegebühr zur Vorlage vor Gericht

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Germany Review & Rating is a relatively young American flight compensation company – it has been operating since 2013. AirHelp is growing fast – with over 500 employees, currently, it is the largest flight claim company in the world that takes care of air passenger rights and the market leader in delayed, cancelled or overbooked flight compensation. AirHelp is not a scam, it is a legitimate company, which operates under EU Regulation 261/2004. You will find more information in the review below. You can also opt for an alternative to AirHelp such as Skycop, Claimcompass, Ifdelayed or

Customer support

Flight compensation company Airhelp customer support service has a number of advantages: usually the company responds instantly to flight claims, furthermore, the support is localized – it’s available in 15 languages: English, French, Portuguese, Danish, German, Spanish, Greek, Italian, Dutch, Norwegian, Polish, Russian, Romanian, Finnish, Swedish. What is more, the customer support is personalized, every customer is taken care of by a company representative who introduces himself/herself by the name and provides personal feedback rather than an automatic answer. There is also a FAQ tab on the company’s website as well as a wide choice of contact options, including email, phone, Facebook chat and live chat on the website.

Ease to use

When it comes to flight compensation claims, the company offers a number of useful features, such as a very user-friendly and intuitive online claim form. Even better – customers have access to the user area where they can check their flight claim status anytime. What is more, this flight compensation company also provides quite a few additional tools for customers – a travel map, airlines and airports ratings etc. Unfortunately, the Airhelp website asks for registration using social logins or email address, which some users may find rather inconvenient.


Flight claim company Airhelp seeks transparency – all the details of its activity are provided to the public.
Another important fact in favour of is that it encrypts all the customer data and complies with the cookie and GDPR policy. is also very active in all major social media channels: Facebook, Twitter, Instagram, LinkedIn and Youtube. Customers who claim flight compensation have the possibility to provide feedback on Trust Pilot (rated 9,3). Sadly, the company does not allow users to provide feedback on Facebook.

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