Apoio ao
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Fácil de
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Apoio ao Cliente3.2 / 5.0
Ease to use2.0 / 5.0
Credibilidade 1.5 / 5.0
Customer reviews1 / 5.0
1.9 de 5
Portugal Portugal
Fundando: 2015
Funcionários: -
Tempo médio para a compensação: 8-12 semanas
Cumprir com RGPD
Idiomas de suporte: en
Apoio ao Cliente
Fácil de utilizar
Credibilidade
Avaliações de clientes

A empresa cobra 25% de taxas de sucesso e impostos

Calcule se tem direito a receber uma indemnização de até €600 desta companhia

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Aireclaim.com Críticas e avaliação


Aireclaim is a relatively young Portuguese flight compensation company – it has been operating since 2015. Unfortunately, there is no accurate information about the number of staff in this company. Currently it is the best airline claim company in Portugal that takes care of air passenger rights and the market leader in delayed, cancelled or overbooked flight compensation. Aireclaim is not a scam, it is legit company operating under EU Regulation 261/2004. There is displayed more information in further review below.

Apoio ao Cliente

Flight disruption compensation claim users are usually responded back within 24 hours, unfortunately, personalized customer support is not provided. Also, users can look up FAQ section on the company’s website to answer queries related to eu passenger rights delay. However, their website supports only one language – English. There is a choice to contact airline claim company support by email or phone, sadly, Facebook chat or live chat on the website are not provided.

Fácil de utilizar

One of the best claim companies in Portugal, Aireclaim enables airline passengers to start the claim by filling a short and automated user friendly claiming form. Sadly, the customers don’t have access to see claim status. What is more, Aireclaim website is mobile friendly. Unfortunately, the information about the exact possible complaint amount is not provided, flight compensation process is focused only on claiming and no additional tools for customers applying for air passenger rights are enabled. Anyway, the first try using Aireclaim.com website went quite smoothly.

Credibilidade

Airline claim company Aireclaim seeks transparency – many details of its activity except team members are provided to public.Their Facebook feedback has a very high rate of 4,8 out of 5 from satisfied users, unfortunately, there is no possibility to check the reality of customer satisfaction as TrustPilot account is not registered. Customer data is encrypted to maintain data confidentiality. Their data protective measures comply with pro-customer cookie and GDPR policy. After all, Aireclaim is not very active on social media channels.

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