Atšaukto skrydžio kompensavimas

When travelling by airplanes, it is very important to know your, as passenger, rights. Especially when your flight was canceled, you should be careful to preserve your rights for the flight claim compensation.

EU passenger rights are protected by EU Regulation 261/2004. This EU legislation also involve canceled flights – the flights, which did not operate and there was bought at least one seat in that flight. It is really unpleasant to find the word “canceled” next to your flight number, but you can face it more easily when you know certain important facts. In fact, the canceled flight compensation might be up to 600 euros.

Circumstances to receive a canceled flight claim compensation

There are certain conditions to receive canceled flight compensation. They depend on the flight origin, moment of notification about cancelation, extraordinary circumstances etc.

Firstly, the important factor to receive compensation is that your flight should begin inside the EU or land in the EU, but in this case the carrier must be EU-based airline. Flights in Norway, Iceland and Switzerland are also included. It doesn’t matter if you travel on the charter, scheduled, or low-cost flights, you have the right to receive a flight claim compensation. What is more, package holidays may also be compensated.

However, airlines have some space for compensation denial and they try to use it as much as possible. There is an exception when compensation will not be approved – extraordinary circumstances. Strikes, political unrest, bad weather conditions, airport operation failures, airplane manufacturing errors, birds flying into the engine and similar disruptions stand under this definition. Fortunately, flight staff strikes are excluded from this list.

Flight claim compensation may also be rejected if you arrive late to the departure gate. Make sure that you will be at the gate on time, no matter, if you know that your flight is canceled in advance. Also, compensation doesn’t belong to you if you bought your flight ticket with a special tariff, which is not available to other customers directly (for example, an airline staff tariff).

When it comes to announcement about flight cancellation, the fact, when information about canceled flight was declared by airline, becomes crucial. Canceled flight claim compensation would not be provided, when airlines informed you about the fact that your flight is canceled 14 days before the departure. However, you would receive compensation, if the airlines informed you about your flight cancellation between 14 and 7 days before the departure and alternative flight arrival was more than 4 hours later than original flight. Furthermore, if the airlines provided you with information that your flight was canceled less than 7 days before the departure and alternative flight arrival was more than 2 hours later than original flight, you would also have the right to receive flight claim compensation.

In short, certain conditions must meet requirements in order to receive canceled flight claim compensation. One more important fact to remember is that you should apply for the compensation as soon as possible, because various countries have different time limits for validation of application. You may find those mentioned factors briefly in the table below:

Compensation payment is deliveredCompensation payment is omitted
Flights that begin inside the EUWhen flight disruption appears because of extraordinary circumstances
Flights that land in the EU (if the carrier is EU-based airline)Because of late arrival to the departure gate of the passenger
Flights in Norway, Iceland and SwitzerlandSpecial tariff ticket
Charter, scheduled and low-cost flights and also package holidaysInformation about the flight cancelaltion 14 days before departure
Information about the flight cancellation between 14 and 7 days before departure and alternative flight arrival more than 4 hours later than original flight
Information about the flight cancellation less than 7 days before departure and alternative flight arrival more than 2 hours later than original flight
If passenger applied for the compensation before the end of application validation date in that country

Amount of canceled flight claim compensation

If the airlines do not inform you about the canceled flight 14 days before departure, you can apply for flight claim compensation. You may receive this amount of compensation in condition alternative flight arrival is more than 3 hours later than your original flight:

  • 250 euros, when the distance is less than 1500 km.
  • 400 euros, when the distance is 1500 – 3500 km.
  • 600 euros, when  the distance is more than 3500 km.

 

However, flight claim compensation may be reduced by up to 50% in the event of canceled flight. This case arises when you, as a passenger, pick alternative transport offered by airlines, which arrives to destination with less than 2-4 hours delay depending on the flight distance.

Care services

Airlines must provide care service to their passengers under these circumstances even in extraordinary conditions:

Inside the EUOutside the EU
Flight distances less than 1500 km:

A delay more than 2 hours

Flight distances less than 1500 km:

A delay more than 2 hours

Flight distances less than 1500 km:

A delay more than 3 hours

Flight distances less than 1500 km:

A delay more than 3 hours

Flight distances less than 3500 km:

A delay more than 4 hours

Care services include:

  • Food and drink.
    Airlines must provide food and drink for their passengers in proportion to their waiting hours.
  • Telephone and Internet.
    Airlines must refund up to 2 phone calls, emails or faxes.
  • Accommodation.
    Airlines must pay for the hotel if overnight stay is needed while waiting. Transfers to and from the airport are also refundable.

Suggested steps when flight is canceled

Every passenger should know the process, what to do in the moment of the flight cancelation. In fact, airlines are not concerned about passengers compensation, so it is important to to know your rights, but also communicate with them. In the list below you will find main suggestions, what should you do if your flight is canceled:

  • Don’t lose or throw away your boarding pass or other travel documents.
  • Ask airlines staff for the written confirmation why your flight was canceled.
  • Don’t sign any documents that would eliminate your air passenger rights for this flight.
  • Stay at the gate till you receive all the information about the alternative flight, refund etc.
  • Better check for alternative flights on your own at first in order you may find worth deal for you.
  • Don’t forget to inform airlines staff about your intention to book a flight on your own.
  • Request for an alternative flight or a full refund of the ticket.
  • Take a photo proving your landing time of alternative flight.
  • Request airlines staff to provide you drinks and foods, telephone or internet, hotel room and transfer if needed (care services must be provided even in the event of extraordinary circumstances).
  • Collect your receipts of your expenses for the food, drinks, transfers or hotel room.

Important tips before applying for compensation

There are some special facts to know when you apply for flight claim compensation. Read them carefully and use them if needed:

  • Apply for the flight claim compensation as soon as possible, because there are different time limits for application in various countries.
  • If you got a seat in a higher class on alternative flight, you don’t have to pay additionally. If you got a lower class seat, you can receive a compensation of 30-75% of the price you paid.
  • Each passenger receives compensation. If you traveled with your family, all your family members may receive compensation for the canceled flight.
  • If you were on the business trip, you are the one, as a passenger, who should apply for the compensation, not the company, which paid for the ticket.

FAQ: frequently asked questions about compensations for cancelled flights.

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Try: cancelled flight compensation Calculator online.

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